Privacy Policy

AccessGov respects your privacy and is committed to protecting the personal information and institutional data entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our website, applications, and government digital services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

We may collect the following types of information:

• Personal information: names, email addresses, phone numbers, job titles, department or ministry affiliation, and any other details you provide when registering an account, filling out a form, or contacting us.
• Institutional data: information about government entities, public institutions, agencies, and their authorised users, including organisational identifiers, office locations, and account configurations.
• Account information: usernames, credentials, role assignments, login activity, and user preferences required to operate and secure user accounts.
• Technical data: IP addresses, browser type and version, device information, operating system, pages visited, time spent on pages, and other diagnostic data collected automatically through cookies and similar technologies.

We collect information through several channels:

• Directly from you: when you create an account, complete a contact form, request a consultation, subscribe to communications, or otherwise interact with our Services.
• Automatically: through cookies, log files, analytics tools, and server records as you navigate our website and platforms.
• From authorised third parties: when your organisation or another authorised entity provides user information to enable account provisioning or service delivery.

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Verify identity and manage authorised access to government platforms;
• Respond to inquiries, provide support, and process service requests;
• Improve product functionality, security, and user experience;
• Communicate updates, security notices, and relevant service information;
• Comply with legal obligations and enforce our Terms of Service; and
• Detect, prevent, and address fraud, abuse, or technical issues.

We process personal information where we have a valid legal basis, which may include: your consent; the necessity to perform a contract with you or your organisation; compliance with a legal obligation; or our legitimate interests in operating secure and effective government technology services. Where Nigerian data-protection laws apply, we will process personal data in accordance with those requirements.

We do not sell personal information. We may share information only in limited circumstances:

• With your organisation: to facilitate authorised use of the Services within the government institution that owns or manages the account.
• Service providers: with trusted third-party vendors who perform functions on our behalf, such as hosting, analytics, email delivery, and customer support, subject to confidentiality and security obligations.
• Legal compliance: when required by law, court order, regulatory obligation, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, with appropriate safeguards for your information.

We implement appropriate technical and organisational measures to protect information from unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit, regular monitoring, and security reviews. No online system is completely secure, and we cannot guarantee absolute security.

We retain personal and institutional information for as long as necessary to provide the Services, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the requirements of the government institution involved.

Depending on your location and applicable law, you may have rights to access, correct, update, restrict, or delete your personal information, or to object to certain processing. To exercise these rights, please contact us using the details below. We may need to verify your identity before acting on a request.

You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a relevant data-protection authority.

We use cookies and similar technologies to operate our website, understand how it is used, and improve functionality. You can control cookies through your browser settings. Disabling certain cookies may affect the performance of the Services.

Our Services may contain links to third-party websites or services that are not owned or controlled by AccessGov. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Our Services are intended for government institutions and authorised adult users. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

AccessGov operates in Nigeria and may use service providers located in other countries. Where personal information is transferred across borders, we take appropriate steps to ensure that it remains protected in accordance with this Privacy Policy and applicable legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Services. We will post the revised policy with a new effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us: